Residents, like everyone else, need to feel they are loved. HWH believes they need to receive human touch. They almost never get any human contact and to actually get touched is a huge human need they rarely experience. We hire employees that will engage residents in conversation and relationship. We ensure we spend quality time with the residents through activities and other means.  We provide exceptional care. We welcome residents to be involved in the home. We want to actively encourage the residents to take responsibility for their home.

We believe all people need love to survive. In the past, we have seen in other homes we have managed that when we hug, talk to, or even just spend time with a resident, their overall outlook and mental health improves significantly. Love tells them they have worth. In a home we operated, during the holidays only one member out of 45 residents had family visit them. Most residents have been abandoned.  In our homes, we build loving relationships so we become their family. We believe becoming their family is the key to stopping our residents from "cycling" (a huge issue), because they will trust us and listen to us.

Another problem occurs when many residents stop taking their meds as they start to feel better and/or they hate the side effects many mental health drugs have. Once they decide to stop, their behaviors become erratic. They then cycle from the streets and poor homes to the jails and hospitals because they have a psychotic event, sell their meds, or do something that causes the police or crisis care to be called. We believe we can significantly reduce the cycling they do because they will accept their medicines are necessary and helpful to them because of the powerful relationship we have built with them telling them they can trust us.

In order to build this relationship, we need to spend a great deal of time with our residents. As a result, our employees will also be better able to know when the residents are beginning to struggle before things get to a level where the police or crisis care needs to be called. We ensure partners we cooperate with provide care that keep our residents healthy. We took over homes where psych care had not been provided to the residents for over two years. We also believe cycling many times leaves the resident more resistant to the drugs that were helping them, keeps them in repetitive poor behavior patterns, and leaves less of their brain functioning after each cycle. 

Greatly reducing the cycling of our residents helps keep our residents healthier longer. It also keeps the neighborhoods we are in safer and saves the community money. Providing our residents hospital care or a jail cell costs the community 250 dollars and upwards a day.  We also believe people need to belong to something bigger than themselves. Everyone has a sense of needing to belong so providing that something through community and family is a key aspect of not only feeling health, but being healthy that we provide. We also want them to engage in the greater community around our facility so as to help them be fully integrated into life. We assist in doing this by encouraging them to attend local churches, events, and selling products we produce.